Privacy Policy

Private Policy

The GIVEN, LLC takes your privacy seriously. We know you trust us to help with your academic questions and we want you to know that you can trust us with your personal information.

Personal Information

The GIVEN, LLC is an academic hub for personalized Q&A help. So, it is personal and tailored. We need to collect some personal from you to set up your account with us.

Here are some things we need your personal information to be able to do:

Store all of your past questions, so you can review them anytime
Provide services to you through the Site
Process transactions andbilling
Complete your purchases
For identification and authentication purposes
Communicate with you concerning the Site, transactions, security, privacy and administrative issues relating to your use of the Site
Improve your response to and interaction with the Site
Do something you have asked us to do, or tell you of services that we think may be of interest to you
Contact you about your account
Send you newsletters by email about our service
Ask you for your feedback to help make our service better
Respond to your email requests for information and/or customer service
For administration of and troubleshooting regarding the Site

We do everything we can to make sure your information is safe in our Sites.
We WILL NOT sell your personal information to anyone
We DO NOT disclose or sell your personal information without you consent.

Certain third parties who provide technical support for the operation of the Site may need access to such information from time to time but are not permitted to disclose such information to others. The GIVEN shares a minimum amount of information between tutors and students in order to facilitate the arrangement of Q&A sessions. We reserve the right to release non-personally identifiable information collected in aggregate.

You can visit Your Dashboard of this website anytime to see personal information we have collected about you, and you can contact us if you want to receive any promotional email from us

Information we collect

This Privacy Policy applies only to information we collect via email, telephone, the website www.thegiven.co mobile applications, electronic devices and other interactive services. In order to help you get the most out of our service, we collect User submitted personally identifiable information when you use the Site. We ask Site users only to submit the minimum amount of information necessary to use our services. Such information may include your name, address, password, zip code, email address, phone number for communication purpose; and driver license, diploma, certification, and school Id for verification purpose. Information may be submitted to the Site or via phone or email when communicating with a GIVEN representative. For students, we may collect information related to your documentation of and payment for Q&A sessions. For tutors, we may collect your Social Security number (SSN), date of birth, diploma, driver license, and/or school ID to complete a verification or background check. WE use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our Site.

We also gather non-personally identifiable information when you use the Site. Such date is compiled in aggregate and includes things like the referring URL and the type of browser you may be using to access the Site. This data is used to better understand and enhance the user experience on the Site. The GIVEN may publish these statistics or share them with third parties without including personally identifiable information.

User generated content posted through certain social networking preferences may be viewed by the general public. Accordingly, The GIVEN cannot ensure the privacy of any personally identifiable information included in such user generated content.

Minors

The GIVEN does not knowingly collect personally identifiable information from children under the age of 13 to comply with the ChildrenOnline Privacy Protection Act (COPPA). If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to The GIVEN. If you are the parent or legal guardian of someone under the age of 13 who may have provides us with information without your knowledge or consent, please contact us to have this information removed. If you decide to provide your personally identifiable information to The GIVEN, we must have a parentpermission before we may collect and use your personal information. All contact, including Q&A help sessions, between a tutor and any minor should take place only in a supervised setting.

Parents of children under the age of 13 are welcome to contact us at contact@thegiven.co to review any identifiable information we have collected about your children. If you desire, you may request that we delete this information and/or specify that we collect no more of your childinformation. Please keep in mind that we will need to verify the identity of anyone requesting information about a child to ensure that the person is in fact the childparent or legal guidance, and that a request for us to delete all personal information about a child requires us to cancel the childaccount.

Financial Information

If you elect to pay for Q&A help lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information is collected and encrypted in our Site in full compliance with the Payment Card Industry Data Security Standard.


Cookies

The GIVEN uses cookies to help create a better user experience. Cookies are files that your Web browser puts on your computer when you visit a Web site. The GIVEN uses cookies to better customize your experience on the Site based on User attributes like your location and account preferences. The GIVEN also uses cookies to know how often you visit our site, and what pages you go to on the site. No personally identifiable information is stored in our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that this action may limit your use of WyzAnt services that require cookies. If you are interested in more information about tailored browser advertising and how you control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiativewebsite http://www.networkadvertising.org/ and/or the Digital Advertising Alliancewebsite http://www.aboutads.info/choices/. You also can control advertising cookies from Google, by using its Ads Preference Manager. Please note that to the extent advertising technology is integrated into the Site, you may still receive advertisements even if you opt-out of tailored advertising.

Sometimes we use files from other companies (third-party cookies) to help us see where people go on our website, to improve our services and the performance of our advertising. We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visits to this and other Sites in order to improve advertisements about goods and services of interest to you.

Legal Requests

The GIVEN may disclose personal information when we believe such action is necessary to comply with the law or enforce or apply our Terms of Service. In the event of a change in control of our business, personal information may be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change to this Privacy Policy, we will notify you of any changes.

Data Transmission and Storage

The GIVEN uses industry-standard SSL encryption when collecting and transmitting your information through the Site and the GIVEN network. Once information has been collected, we encrypt sensitive data in our database for added security. We also uses firewalls and hardware monitoring across our Site to protect against unauthorized access. Unfortunately, even with these measures, we cannot guarantee the security of PII. By using the Site, you acknowledge and agree that we makes no such guarantee, and that you use the Site at your own risk.

Changes in Privacy Policy

The GIVEN reserves the right to change this Privacy Policy, from time to time, due to modifications to the Site features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.

Users Outside the United States

The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

Remember

Please remember to help keep the Site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact the GIVEN for additional assistance.

Contacting the Website

If you have any questions, comments, or concerns about the GIVENprivacy policy, you can contact us:

The GIVEN
101 North Haven Street Suite 301
Baltimore, MD 21224
Contact@thegiven.co